Look, we get it - nobody actually enjoys reading privacy policies. But since we're asking you to trust us with your information, we figured we'd be straight with you about what we do with it.
The Short Version
We collect only what we need to work with you effectively. We don't sell your info to anyone. We keep it secure. And you can ask us to delete it anytime. That's pretty much the gist of it.
What Information We Collect
When you reach out to us or work with us, we'll typically gather:
- Contact details - Your name, email, phone number, mailing address. Basic stuff so we can actually get back to you.
- Project information - Details about your building project, site location, budget considerations. Can't design your arctic home without knowing where it's going, right?
- Business information - If you're a commercial client, we'll need company details and sometimes financial info for contracts.
- Website usage data - Standard stuff like IP addresses, browser type, pages you visit. Helps us understand how people use our site.
How We Use Your Information
We're architects, not data brokers. Here's what we actually do with your info:
Project work - Obviously, we need your details to design your building, coordinate with contractors, handle permits, and all that good stuff.
Communication - We'll email or call you about your project, send updates, answer questions. Standard business communication.
Legal obligations - Sometimes we're required by law to keep certain records, especially for building permits and regulatory compliance.
Improving our services - We might look at aggregate data to figure out what's working and what isn't on our website or in our processes.
Who We Share It With
We're pretty protective of client information, but there are times when we need to share it:
- Project partners - Engineers, contractors, consultants who're working on your project. Everyone needs to be on the same page.
- Government agencies - Building departments, permit offices, environmental assessors when required.
- Legal requirements - If we're legally obligated to disclose information, we will. But we'll let you know unless we're prohibited from doing so.
- Service providers - Cloud storage, email services, project management tools. They're bound by their own privacy policies.
We don't sell, rent, or trade your personal information to third parties for marketing purposes. Period.
Keeping Your Data Safe
We take reasonable precautions to protect your information. Our computers are password-protected, we use encrypted connections for sensitive data transfer, and we limit who on our team can access client information.
That said, no system is 100% foolproof. We do our best, but we can't guarantee absolute security. If there's ever a data breach that affects you, we'll let you know promptly.
Cookies and Website Tracking
Our website uses cookies - small text files that help the site function properly and let us see how people use it. Nothing invasive, just basic analytics to help us improve the user experience.
You can disable cookies in your browser settings if you want, though some parts of the site might not work as smoothly.
How Long We Keep Your Data
For active projects, we keep everything we need while we're working together. After a project's complete, we retain records according to professional requirements and legal obligations - typically 7-10 years for architectural projects in Canada.
If you contacted us but didn't end up working with us, we'll keep your inquiry for about a year in case you change your mind, then it gets deleted.
Your Rights
Under Canadian privacy law (PIPEDA and provincial equivalents), you've got rights regarding your personal information:
- You can ask to see what information we have about you
- You can request corrections if something's wrong
- You can ask us to delete your information (with some exceptions for legal requirements)
- You can withdraw consent for us to use your information for certain purposes
- You can file a complaint with the Privacy Commissioner if you think we've mishandled your data
Just shoot us an email if you want to exercise any of these rights. We'll respond within 30 days.
Third-Party Links
Our website might link to other sites - manufacturers, consultants, reference materials. We're not responsible for their privacy practices. If you click through to another site, check out their privacy policy.
Changes to This Policy
We might update this privacy policy from time to time. If we make significant changes, we'll post a notice on our website and update the "last updated" date at the top.
For active clients, we'll send an email if there's anything major you need to know about.
Questions or Concerns?
If you've got questions about this privacy policy or how we handle your information, we're here to talk. Seriously, don't hesitate to reach out.
Email: info@tundraquinthar.info
Phone: (604) 555-0187
Mail: 1425 West 8th Avenue, Vancouver, BC V6H 1C9, Canada
Tundra Quinthar Architecture is committed to protecting your privacy and maintaining your trust.
Get in Touch